Conversations with distressed people can be daunting. Here are some principles to bear in mind:
Reducing anxiety by breathing well
This is a deceptively simple way to relax and feel calmer inside. Practise it regularly and it will change...
Dealing with distractions – Activity
Good time management isn't a personality trait, it's a set of good habits. Idenitify the habits that prevent you,...
Improving understanding – Using no-blame language
You can’t change the past, and blaming people for their errors actually reduces the chance of them changing their...
ABC of conversations
It can be hard to raise difficult issues without causing upset, and we know how many managers would love...
Dealing with distractions
We are constantly bombarded by things that demand our attention. This is a pain and makes work harder than it...
Helping people change
A six step guide to walking a new idea into someone's head using the RIGAAR format
Four Steps to better meetings
Meetings use a great deal of time in some companies, so first do a cost-benefit analysis - who will...
Improving understanding – Reframing
How to use reframing in the workplace. Reframing changes the way we feel about a problem. It acknowledges the...
Drive: the suprising truth about what motivates us
If you work in HR you will already know all about stress, so you may not take that kindly...