The team need more help when doing things that are outside their area

It is rare for people to work confidently without the right skills. People who feel they are working outside their job description will usually be hesitant, inefficient and error-prone. However, if you discuss in advance what people need in order for them to work successfully outside their usual role it can be a real opportunity for growth. In a company with a learning culture, managers are in a continuous conversation about the knowledge, skills and resources staff need to act flexibly, stretch themselves and grow. This builds capability in the staff as well as building trust with them.