Psychological safety in the workplace is about creating an environment where people feel they can speak up and are...
Improving understanding – Using no-blame language
You can’t change the past, and blaming people for their errors actually reduces the chance of them changing their...
Dealing with distractions
We are constantly bombarded by things that demand our attention. This is a pain and makes work harder than it...
Helping people change
A six step guide to walking a new idea into someone's head using the RIGAAR format
The language of understanding
The meaning in two people’s heads is never exactly the same, and it is often significantly different even when...
Four Steps to better meetings
Meetings use a great deal of time in some companies, so first do a cost-benefit analysis - who will...
Drive: the suprising truth about what motivates us
If you work in HR you will already know all about stress, so you may not take that kindly...